If you believe your ATM/debit card has been lost or stolen, please call 1-888-263-3370. You will need your name as it appeared on your card or on your account and indicate Anahuac National Bank as the issuing bank, regardless of which branch you bank from.
In addition, please call the Bank during business hours to let us know about your card so we may mark our records accordingly. The bank numbers are:
- Anahuac National Bank: 409-267-3106
- Barbers Hill Bank: 281-385-6455
- East Chambers County Bank: 409-296-2265
- Hardin Bank: 936-298-2265
If fraud is suspected on a debit card transaction, you will receive a call or SMS text message from a TRANSFUND/FIS Fraud Prevention Analyst on the Bank's behalf to verify the transaction(s) are yours. If you do not answer the call, they will leave a message and a toll-free number along with a case number. The toll-free number is 1-855-961-1602. It's important to call or text them back as your debit card may have been blocked due to suspected fraud.
If your card has been blocked due to suspicious transactions, the analyst will be able to review the transactions with you. If you are able to identify the transactions, they will unblock your card. For this reason, it is very important to keep your mobile and home phone numbers current with the Bank as these are the numbers that will be used to call you. The Fraud Prevention Analyst will not be able to help you with any type of limit increase.